FUNDY SUPPORT

The Fundy support staff is right here in Oregon, available for you Monday through Friday, 8am–3pm Pacific time. Feel free to submit a support ticket below.

OFFICE CLOSURE NOTICE

In observance of the Fourth of July holiday, our office will be closing at 12pm PST on Friday, July 1st and will remain closed through Monday, July 4th.

We will return to regular business hours on Tuesday, July 5th.

Manuals

In-depth manuals,
sorted by feature.

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TUTORIALS

Quick video tutorials for
self-guided learning.

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DOWNLOADS

Re-download your software
or update to the new version.

CLICK HERE

SUBMIT
A TICKET

Get help from our team.

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WEBINARS

Want to dive in further? Sign up for one of our professional webinars.

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FAQS

The v10 Fundy Designer Suite is compatible with MacOS 10.12 (Sierra) or newer, Windows 8 or newer, 64 bit and above. Fundy Designer requires your computer to have 8GB total ram. If you are experiencing any performance issues, our first recommendation is to make sure your application is up-to-date by going to Help > Check For Updates from the top menu of the software. An internet connection is required for registration and receiving updates

PLEASE NOTE: Fundy Designer v6 (old version pre-2015) is not compatible with the Mojave, Catalina, or Big Sur Mac operating systems. For continued use of Fundy Designer v6, do not upgrade your operating system beyond High Sierra.

Need to reset your password? Click here.

Browse Common Questions

What album companies and labs are listed?

We currently have five lab partners that support direct ordering from Fundy Designer in the United States. GraphiStudio offers international direct ordering options. We also have more than 150+ design and print labs listed in the software. Click here to view all of our lab partners. 

What resolution and DPI do you recommend?

When exporting from Lightroom do not check the resize button. This will ensure that any lab or software has access to the full resolution of your photos. For more information about DPI and resolution, check out this manual.

How can I update my payment method?

To update your payment method, go to your MyFundy account. From there, click on the “Credit Card Settings and Billing Statements” link from there to access our billing portal.

How long can I use the trial?

There is no time limit on the trial. You are simply restricted from exporting any print files. Click here for more information about what’s included in the trial version.

What is your return policy?

Our return policy is 30 days from purchase for all products. You can view our End User Licensing Agreement here

How do I get out of trial mode?

To get out of trial mode, go to Help > Log Out from the top menu of the software, then log back in again. Once you’ve done that, the software should recognize your license.

Can I lease the software for just one month?

The Fundy Designer Monthly Pro Lease Suite option requires a yearly commitment. One year is required before cancelling account.

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